APTA Customer Satisfaction Survey
Please rate the level of satisfaction with APTA in:
Very Unsatisfied
Very Satisfied
Sales, Quoting, Billing:
n/a
1
2
3
4
5
a) Timely response to Request for Quotes
b) Clarity and completeness of quotes
c) Billing clarity and accuracy
Quality:
n/a
1
2
3
4
5
a) Overall quality of manufactured products
b) Overall quality of design
.
.
Price:
n/a
1
2
3
4
5
a) Competitive pricing
b) Design and other non-recurring costs
c) Overall value received
.
.
Delivery:
n/a
1
2
3
4
5
a) On-time performance
b) Design delivery cycle time
c) Production cycle time
Manufacturing:
n/a
1
2
3
4
5
a) Manufacturing capabilities
b) Corrective action - error elimination
c) Process repeatability
.
.
Service & Technical Support:
n/a
1
2
3
4
5
a) Responsiveness to questions / concerns
b) Technical support
c) Overall level of convenience
.
.
Systems / Data Reporting
n/a
1
2
3
4
5
a) Work-in-Process (WIP) reporting
b) Quality / yield reporting
.
.
General:
n/a
1
2
3
4
5
a) Overall level of satisfaction with APTA
Other comments, questions, suggestions
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